COREWEALTHCAPITAL
Privacy

Privacy policy

How Corewealth Capital collects, uses, stores and discloses personal information.

Effective 23 September 2026

Corewealth Capital Pty Ltd (ABN 30 691 338 173) (Corewealth Capital, we, us or our) is a Credit Representative (Credit Representative Number 538306) of Australian Finance Group Ltd (AFG), Australian Credit Licence 389087. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable credit reporting privacy requirements.

1. What personal information we collect

The information we collect depends on your circumstances and the service you request. It may include:

  • identity and contact details, including your name, date of birth, residential address, email address and telephone number;
  • identification and verification information;
  • employment, income, expenses, assets, liabilities, taxation and other financial information;
  • credit history, credit eligibility information and details of existing or proposed credit arrangements;
  • information about property, business, trust or self-managed superannuation fund arrangements relevant to an application;
  • records of enquiries, applications, recommendations, correspondence and dealings with us, AFG and lenders; and
  • website and technical information such as IP address, device, browser, cookies and usage data.

We will only collect sensitive information where it is reasonably necessary for our functions and we have your consent, or where collection is otherwise permitted or required by law.

2. How we collect information

We usually collect information directly from you through conversations, forms, email, telephone, our website and supporting documents. We may also collect information from a person you authorise, joint applicants, AFG, lenders, credit reporting bodies, identity-verification providers, employers, accountants, solicitors, real estate agents, valuers, insurers, publicly available sources and other relevant third parties where permitted by law.

3. Why we collect and use it

We collect, hold, use and disclose personal information to:

  • respond to enquiries and communicate with you;
  • understand your objectives, financial position and requirements;
  • provide credit assistance, compare available options and prepare, submit and manage applications;
  • verify identity, assess eligibility and prevent fraud or misuse;
  • manage our relationship with you, provide ongoing service and maintain business records;
  • meet legal, regulatory, licensing, audit and dispute-resolution obligations; and
  • operate, secure and improve our services and website.

If you do not provide information we reasonably require, we may be unable to respond fully, provide credit assistance or arrange an application.

4. Who we may disclose information to

Where relevant to the purposes above, we may disclose personal information to:

  • AFG, as our credit licensee, and its related entities, contractors and compliance service providers;
  • prospective and existing lenders, funders, mortgage managers and their service providers;
  • credit reporting bodies, identity and document-verification providers and fraud-prevention services;
  • valuers, insurers, accountants, solicitors, conveyancers, settlement agents and other professionals involved in a transaction where authorised or appropriate;
  • technology, cloud hosting, email, customer-management, document-storage and other operational service providers;
  • our professional advisers, auditors and dispute-resolution providers;
  • regulators, courts, law-enforcement agencies and government bodies; and
  • other parties with your consent, at your direction, or where disclosure is authorised or required by law.

AFG, lenders and other third parties may handle your information under their own privacy policies. You should review those policies when they are provided to you.

5. Overseas recipients

Some lenders, AFG service providers, technology providers and cloud, email or document-storage services may store or process personal information outside Australia. The countries involved can change depending on the lender and services relevant to your matter, and may not be known when you first contact us. You may ask us for current details about likely overseas locations for your matter.

Before disclosing personal information overseas, we take reasonable steps required by law to ensure the recipient handles it consistently with the Australian Privacy Principles, except where an exception applies.

6. Security and retention

We take reasonable technical, organisational and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide services and manage our relationship with you, and to meet legal, regulatory, licensing, accounting, insurance and dispute-resolution requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it, subject to lawful retention requirements, legal holds and secure backup cycles.

7. Access and correction

You may ask for access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable period and, if we refuse a request where the law permits us to do so, explain the reason and available complaint options. There is no fee to make a request, although a reasonable administrative charge may apply to providing access where permitted by law.

8. Privacy complaints

To make a privacy complaint, email growth@corecap.com.au with the subject “Privacy complaint” and include enough detail for us to investigate. We will acknowledge and investigate your complaint, keep you informed where appropriate, and aim to provide a written response within 30 days.

If your complaint concerns our financial services or credit activities and remains unresolved, you may contact the Australian Financial Complaints Authority (AFCA), a free and independent external dispute-resolution service:

For a privacy complaint, you may also contact the Office of the Australian Information Commissioner (OAIC). The OAIC generally asks that you first complain to us and allow us time to respond:

9. Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version and effective date will be published on this page.

10. Contact us

For privacy questions, access or correction requests, or complaints, contact Corewealth Capital by email at growth@corecap.com.au, by telephone on +61 480 837 601, or by post at 20 Ascot Avenue, Vale Park SA 5081.