Contact us first
You can make a complaint by emailing growth@corecap.com.au, calling +61 480 837 601, or writing to 20 Ascot Avenue, Vale Park SA 5081. Please tell us what happened, how it affected you and what outcome you are seeking. Include your preferred contact details, but do not send tax file numbers, identity documents or account passwords by ordinary email.
What happens next
We will acknowledge your complaint, investigate it fairly and keep you informed where appropriate. We will provide a written response within the timeframe required by applicable law. We may coordinate the complaint with Australian Finance Group Ltd, our Australian Credit Licence holder, where appropriate.
External dispute resolution
If your complaint is not resolved to your satisfaction, you may contact the Australian Financial Complaints Authority (AFCA). AFCA is a free and independent external dispute resolution service.
- Website: afca.org.au/make-a-complaint
- Telephone: 1800 931 678
- Email: info@afca.org.au
- Post: GPO Box 3, Melbourne VIC 3001